Refund Policy

we want you to be completely satisfied with your purchase. That's why we offer a hassle-free 30-day return policy for most items. If for any reason you are not satisfied with your order, you can return it within 30 days of the delivery date for a full refund of the purchase price, minus any shipping and handling fees.

**Eligibility for Returns:**
- All items must be returned in new or unused condition, with all original packaging and accessories included.
- Items must be in resalable condition; we cannot accept returns for items that have been damaged, altered, or are missing parts.
- Custom or personalized items are not eligible for return unless they are defective.

**How to Initiate a Return:**
1. Contact our Customer Service team at **[coutuougd@gmail.com](mailto:coutuougd@gmail.com)** or through our website's live chat to request a Return Merchandise Authorization (RMA) number. Please include your order number, the reason for return, and any other relevant details.
2. Once you have received your RMA number, write it clearly on the outside of the package and include it inside the package as well.
3. Pack the item securely in its original packaging, if possible, and ship it to the address provided by our Customer Service team.

**Refund Process:**
- Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 1-2 billing cycles for the refund to appear on your credit card statement.

**Exclusions:**
- Certain items, such as software, electronics, and intimate wear, may have specific return conditions or may not be eligible for return due to health and hygiene reasons.
- Items marked as "Final Sale" or "Non-Returnable" are not eligible for returns or refunds.

**Shipping Costs:**
- The original shipping cost is non-refundable.
- If the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping.
- For all other returns, the customer is responsible for the cost of return shipping.

**Restocking Fee:**
- A restocking fee may apply to certain items, as specified in the product description or at the time of purchase.

By purchasing from, you agree to our Refund Policy. We reserve the right to modify this policy at any time, so please check back regularly for updates.

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FORTUNE SEA DRAGON TRADING LIMITED

Room 22, 2nd Floor, Fortune Mansion, No. 98 Argyle Street, Mong Kok, Hong Kong